> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://care.submagic.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I Can't Upload My Video To Submagic

Please check if the format of your video meets the criteria to be uploaded on our website 

[What format should my videos be in?](https://care.submagic.co/en/article/what-format-should-my-videos-be-in-11heqyg/?bust=1722929652792)

Please also check if your internet connection is stable, some of the time when uploads fail it is on the user side

| If you need more help, feel free to reach out to us on the live chat! 😉