My Account

• Can you delete the data of my account?

  For sure! Simply give us your Submagic email address in the chat support, and we'll come back to you within 12 hours 🧡Popular

• Can I change the email on my account?

  You definitely can, here's how: Create a Submagic account with your new email address Give us your new AND current email accounts on the live chat 🧡 We will switch the subscription & projects from the old account to the new accountFew readers

• How To Add Another Person To Your Account In Submagic

  We've created an intuitive system for inviting your friends or team mates to share your subscription with! 😉 You can create a workspace/team by clicking here.Few readers

• Can I create an account witthout using Gmail?

  Yes! It has changed now. Hence, you can use the email address you want 🧡Few readers

• How Do I Change / Reset My Password?

  Please right click on this link and click "Open in incognito window" — https://app.submagic.co/reset-password Then follow the steps to reset your password. Alternatively, you can logout of Submagic. Then click Login >Forgot Password?Few readers

Invoice

• Can I get my invoice?

  To get your invoice, follow these steps: 1 - Go to your profile (top right) 2 - Click on "My account" 3 - Under "Manage subscription", click on "Access to invoices" (https://storage.crisp.chat/users/helpdesk/website/-/d/8/a/3/d8a3c346d52a3800/screenshot-2025-06-24-at-45344co2fv6.png =40Popular

Subscription

• How do I cancel my plan?

  To cancel your subscription: 1 - Go to your profile (top right) My Profile --My Account 2 - Click on "Manage Subscription" and then click on "Cancel Subscription" 🧡 (https://storage.crisp.chat/users/helpdesk/website/-/d/8/a/3/d8a3c346d52a3800/screenshot-2025-06-24-at-44956swmrn0.png =444xauto) Then follow the steps sPopular

• Do you have a refund policy?

  Unfortunately, we do not offer refunds for our SaaS. Please, keep in mind that you accepted this policy in the GCU (General Conditions of Use) section when you created your account🙏Popular

• What are the payment options?

  You have 3 different ways to subscribe to a plan: Pay with Link Pay using a Credit Card Pay using a PayPal account Hope this helps 🧡Few readers

• How can I upgrade?

  First, thanks a lot, this means a lot to us🧡 Go to your account and click "Upgrade" 🚀Few readers

My Credits

• I made a mistake by uploading a video two times

  Everybody makes mistakes... nobody's perfect🧡 If it was an error, please come back here once you reach the limit of credits, and then: -Give us your project links on the chat support (see an example below): URL linkFew readers

• I cannot see my projects | My homepage is blank !

  Can't see your projects? Or maybe your home page isn't loading... Here's how to fix it:Few readers

• How To Change From Gmail Login To Email And Password

  Are you logged in to the account right now? https://app.submagic.co/update-password Once logged in with Google, you can use this link to set a password. Let me know if that workFew readers