Q: My video loses color when exported (HDR issue)

Do you have the HDR option on your iPhone? It's causing this white filter. :) First, I recommend disabling this option from your iPhone. (PS: We can add more video credits for you if needed) ${frame}<a href="https://www.loom.com/embed/73b7c7fbd5ef427d85969792a800c562?sid=eaec6bb9-c770-420e-986f-431c7dc585db">How to Disable HDR on iPhone ?</a> Secondly, here's how to convert HDR to SDR using **CapCut **(it's a free app) ${youtube}<a href="eFWExRxKJKQ">How to remove HDR on a video?</a> Lastly, use the Replace Video feature to instantly replace the HDR video file with the new SDR video file <img src="https://storage.crisp.chat/users/helpdesk/website/d8a3c346d52a3800/image_15t52xg.png" alt="" /> | Then Export the video again, and the issue should be fixed! 🙏

Q: Do you have a Free Trial?

Yes we do! You can upload your videos for free to see what our software does. You'll be able to upload 3 short videos and 1 long video and edit them the way you want. If you choose a subscription, you'll be able to download it without a watermark🧡 || We have a step-by-step guide on how to use Submagic <a href="https://care.submagic.co/en/article/how-to-use-submagic-step-by-step-guide-pafx7o/">here.</a> <img src="https://media1.giphy.com/media/RPOEgQDT8Xa9vLt8fx/100.gif" alt="" />

Question 1

How do I cancel my plan?

Accepted Answer

||| We are sad to see you leave 😥

To cancel your subscription:

1 - Go to your profile (top right)

My Profile --> My Account

2 - Under "Access Stripe Portal", click on "Manage Subscription" and then click on "Cancel Subscription" **** 🧡

Then follow the steps shown to continue with cancellation

| You can also PAUSE your subscription for a few months if you just want to take a little break.

The subscription will renew as normal when it resumes.

Question 2

How To Use Submagic V2? (Step-by-step guide)

Accepted Answer

Hello and welcome to Submagic 👋

Here's a quick video by David to get you started with Submagic

${youtube}How to use Submagic V2?

Question 3

My video loses color when exported (HDR issue)

Accepted Answer

Do you have the HDR option on your iPhone? It's causing this white filter. :)

First, I recommend disabling this option from your iPhone.

(PS: We can add more video credits for you if needed)

${frame}How to Disable HDR on iPhone ?

Secondly, here's how to convert HDR to SDR using **CapCut **(it's a free app)

${youtube}How to remove HDR on a video?

Lastly, use the Replace Video feature to instantly replace the HDR video file with the new SDR video file

| Then Export the video again, and the issue should be fixed! 🙏

Question 4

Do you have a Free Trial?

Accepted Answer

Yes we do! You can upload your videos for free to see what our software does.

You'll be able to upload 3 short videos and 1 long video and edit them the way you want.

If you choose a subscription, you'll be able to download it without a watermark🧡

|| We have a step-by-step guide on how to use Submagic here.

Question 5

Can I get my invoice?

Accepted Answer

To get your invoice, follow these steps:

1 - Go to your profile (top right)

2 - Click on "My account"

3 - Under "Access Stripe Portal", click on "Manage Subscription"

At the bottom of the page, you'll be able to download your invoice(s) 🧡

Question 6

Do you have a refund policy?

Accepted Answer

Unfortunately, we do **not **offer refunds for our SaaS.

Please, keep in mind that you accepted this policy in the GCU (General Conditions of Use) section when you created your account🙏

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