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Video Issues
An issue with your video? Let's find an answer here!
My video loses color when exported (HDR issue)
Do you have the HDR option on your iPhone? It's causing this white filter. :) First, I recommend disabling this option from your iPhone. (PS: We can add more video credits for you if needed) Secondly, here's how to convert HDR to SDR using CapCut (it's a free app) Lastly, use the Repl
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I can't upload my video
Please check if the format of your video meets the criteria to be uploaded on our website What format should my videos be in?
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How to Replace Your Video Without Re-doing The Editing In Submagic
You can use the REPLACE VIDEO feature to instantly replace your original video clip with a new clip without having to re-do the edits in the project. Step 1: Click on the REPLACE VIDEO option (located at the
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Why is my "generating captions" process blocked?
I suggest going to your project page and check if the status of your video is marked as "completed" (see an example below) 🧡 If you still see your project "generating captions" after 5 minutes, delete the project by clicking left on the trash icon and upload your video again 🙏
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My subtitles are not generating
This probably means that you do not have sound in your video! So, make sure you upload your video with audio 🎧
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Subtitles in the wrong place
You probably used Handbrake to compress your video! However, this tool slightly changes the format of your video and it doesn't work on Submagic🧡 Instead, I suggest using this compressor And you'll be able to download your video properly🚀
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How to contact us?
You can contact us via the chat support on the website for a quick answer! If you want to discuss further with the team, join this Discord Community. Chat Support
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